Refunds and delivery

Last updated 21 October 2026

1. Delivery

• Krivo OS is a digital download. Nothing is shipped.
• As soon as your payment is confirmed, you get a download link on screen and the same link by email. It is one zip file: the Krivo OS folder, the Krivo OS Guide and the Capabilities PDF.
• No email within 2 hours? Check your spam folder, then write to contact@krivolabs.com with your order number. We send the link again within one working day.
• The link may stop working after a set number of downloads or days, so keep the zip somewhere safe. If you lose it, write to us and we will send a new link.

2. No refunds

Krivo OS is software that can be copied, and you get all of it the moment you download it. So all sales are final and we do not give refunds, including if you change your mind, do not use it, find it is not what you hoped for, or cannot get it to work.

If something does not work, write to us and we will help you get it running. The requirements are a Mac or Windows laptop or desktop, a paid Claude or ChatGPT plan, and for video about 3 GB of free space.

3. Special cases

We may give a refund in a special case. These are decided by Krivo Labs, one at a time, and are not guaranteed. To ask, write to contact@krivolabs.com with your order number and what happened.

4. Payment mistakes

• Charged twice, or paid but never got a link? Write to us and we fix it: we deliver Krivo OS or refund the extra charge in full.
• Any refund goes to the payment method you used, within 7 working days of approval. Your bank may take a few more days to show it.
• Once refunded, your licence ends and you must delete every copy of Krivo OS.

5. Cancellations

An order cannot be cancelled once the download link has been sent.

6. Chargebacks

Please write to us before you dispute a payment with your bank; we answer fast. If a payment is reversed through a chargeback, the licence for that order ends.